Service & Support

Please complete our online information request form to submit your inquiry. We will handle any request as quickly as possible.

Repairs
Please call us before sending in your faulty product, as many problems can be fixed over the phone.

If you are sending in your product, you are required to include a completed Request for Repair form.

Repair Address:
3Gen, LLC
Attn: Repairs
31521 Ranch Viejo Road Suite 104
San Juan Capistrano CA 92675

Be sure to include your name, address, telephone, and a brief description of the problem.

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Diagnostic Support

7-Point CheckList Course
We now have a short online intro course on the new ELM checklist based on pattern analysis.

Dr. Guiseppe Argenziano's 7-Point Checklist
Dr. Argenziano (read DermLite reviews) is well-known for his 7-point checklist for the diagnosis of doubtful melanocytic skin lesions. View PDF of 7-point checklist (516KB)

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Declaration of Conformity

Under the European Medical Device Directive
JPEG (132K)

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Battery Information Sheets

Material Safety Data Sheet (DermLite II battery)

Product Information Sheet (DL100/Platinum)

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